What to expect at The symphony
ticket policies
Lubbock Symphony Office
(806) 762-1688
601 Ave. K, Lubbock, TX 79401
HOURS: Mon.-Thu. 9 AM-5 PM and Fri. 9 AM-4 PM
The Buddy Holly Hall Box Office
(806) 792-8339
1300 Mac Davis Lane, Lubbock, TX 79401
HOURS: Mon.-Fri. 12 PM-4 PM
Tickets are sold through etix
The Lubbock Symphony Office, The Buddy Holly Hall Box Office, www.lubbocksymphony.org, www.buddyhollyhall.com, and Etix.com are the only authorised outlets for tickets to Lubbock Symphony performances at The Buddy Holly Hall. By purchasing from the official ticket provider, you are assured that the tickets you receive are valid, sold at face value, and will be honoured by the Hall. Tickets purchased from brokers or third-party websites are purchased at the consumer’s own risk.
Ticket brokering, scalping, and reselling are prohibited. Any purchase deemed suspicious is subject to cancellation without notice.
How do I receive my tickets?
Print-at-Home or Mobile – The link to your tickets is included in your confirmation email. Look for the blue “View Ticket(s)” button above. You can view the tickets on your phone, add them to your digital wallet, or print them from your computer.
Will Call – You can pick up your tickets at the Lubbock Symphony Office or The Buddy Holly Hall Box Office starting now. Aside from usual hours, The Buddy Holly Hall Box Office opens two hours before every performance. Ticket purchasers must present a photo ID when picking up tickets. If someone else is picking up your tickets, please call the Lubbock Symphony Office or The Buddy Holly Hall Box Office to add the name(s) of an alternate pick-up person.
Mail – If you would like your tickets mailed to you, please contact the Lubbock Symphony Office.
SMS – If you would like your tickets sent to you in an online link through text, please call the Lubbock Symphony Office.
Can tickets be refunded?
There are no refunds for ticket purchases. However, tickets may be exchanged for another performance, gifted to others, or donated back as a tax-deductible donation to Lubbock Symphony, a 501(c)3 nonprofit.
Cancellation policy
In the event that a concert is cancelled due to weather, tickets purchased through Etix may not be refunded as per Lubbock Symphony policy. However, tickets may be exchanged to another upcoming performance by calling the Lubbock Symphony Office. If you are unable to attend another performance in the same concert season, the Lubbock Symphony Office will issue a ticket voucher to you, or you can claim your ticket purchase as a tax-deductible donation to Lubbock Symphony, a 501(c)3 nonprofit.
Getting Ready
We want your night at the LSO to be stress-free and full of joy. Here are some of our most asked questions about getting ready for concerts at the LSO.
How do I dress?
You will mostly see people dressed from business casual to semi-formal wear. Ultimately, wear what you find most comfortable and will allow you to fully enjoy the experience.
WHAT CAN I BRING?
The Buddy Holly Hall of Performing Arts & Sciences has a clear bag policy. Bags must be clear (no tinting) plastic, vinyl or PVC and may be 12″ x 12″ x 6″ or smaller. Guests may also bring a small clutch bag (non-clear), approximately the size of a hand, or size 4.5” x 6.5.” Exceptions for medically necessary items are allowed after proper inspection by security staff. Click here to learn more.
Please do not bring cameras, tablets and audio/visual recording devices, selfie sticks, tripods & monopods. No photography or videography is allowed, unless stated otherwise by The Buddy Holly Hall (and in that case, only cell phones are be permitted for this use).
how early should i arrive?
Doors to the venue open 1 hour prior to the concert. Theater doors open 30 minutes prior to the concert. We recommend arriving as early as you need to meet the rest of your party, find your seat, and get settled.
what if i arrive late?
If you arrive after the concert has begun you will be asked to wait until a pause in the music before you are seated.
do i need to know the music?
You don't need to be familiar with the music to enjoy it! The LSO plays a variety of musical styles. You might be moved by something unexpected.
how long are concerts?
LSO concerts are typically 1.5-2 hours long.
Can children attend the LSO?
Yes! We welcome music lovers of all ages.
Venue and parking
Primary Venue:
The Buddy Holly Hall of Performing Arts and Sciences
1300 Mac Davis Lane
Lubbock, TX, 79401
Parking Information
General parking is complimentary for most events. Parking lots are located at The Civic Center and near The Buddy Holly Hall at 1300 Mac Davis Lane, Lubbock TX 79401.
Guests using Taxis, Uber, Lyft or private cars may be dropped off at the west side of the theater, next to the VIP drop off area.
ADA accessible parking is in the Reserved Parking area, located west of The Buddy Holly Hall. Patrons who require ADA parking may enter the Reserved Parking area for free with a valid Persons with Disabilities Parking Placard or License Plate.
KNOW BEFORE YOU GO
The Buddy Holly Hall of Performing Arts & Sciences has a clear bag policy. Bags must be clear (no tinting) plastic, vinyl or PVC and may be 12″ x 12″ x 6″ or smaller. Guests may also bring a small clutch bag (non-clear), approximately the size of a hand, or size 4.5” x 6.5.” Exceptions for medically necessary items are allowed after proper inspection by security staff. Click here to learn more.
at the concert
Here are some tips and guidelines to make your Lubbock Symphony Orchestra experience excellent—for you and the people around you.
How will I know what musical pieces are played and number of movements in each piece?
Concert programs, with information about the music, are provided on entry into the theater or are available digitally here.
how will i know when the concert is starting?
The lights will dim and ushers will close the doors. Remember to be attentive during the concert—and as you enter and exit the theater. When the lights dim, please refrain from talking, whispering or humming. We need your undivided attention to give you our best performance!
When do i applaud?
When the piece is over. Do know, in classical music, one piece may have several pauses—or movements—within it. When in doubt, simply wait until the conductor faces you and takes a bow.
It is also polite to applaud when the concertmaster comes on stage and when the conductor walks to the podium.
how do i know when a piece of music is over?
The conductor will turn to face the audience when the piece is over.
how long are concerts?
LSO concerts are typically 1.5-2 hours long.
how can i have my best concert experience?
Enjoy the stillness and silence outside the music. Being in the moment will let the music thrive and embrace you.
Can I take photos?
As a courtesy to our guests and performers, no photography or videography is allowed during the performance (unless stated otherwise by The Buddy Holly Hall).